Terms and Conditions

Online Lessons

1. Lesson fees must be paid before the booking of the lesson slot using the online shop of laclassedestelle.com or via an invoice.

2. Lesson slots must be booked at least one week before the lesson.

3. Time slot for lessons purchased as part of a package is subject to confirmation except for Group Lessons at scheduled times.

4. Students need to have internet access, Zoom installed on their computer and a Zoom account with the teacher added to their contact list.

5. Students need to be online and prepared for the lesson before their pre-agreed time.

6. The purchased lesson time starts at the allocated lesson time.

7. The Teacher will call at the allocated lesson time. If the call is not answered then an attempt to call again will be made five minutes after the allocated lesson time.

8. If the student arrives ready for the lesson having missed both teacher calls the student may attempt to call the teacher within the allocated lesson time.

9. Students who arrive late will only receive a lesson for the remainder of their allocated time slot. No partial refunds will be made.

10. Fees are not refundable but a lesson may be rescheduled the same week at an alternative time if the online session is cancelled by the students at least 2 working days before by email or by text message.

11. Once a schedule has been agreed for a group of blocked lesson, changes may not be possible and are at the discretion of La Classe. In any case, a maximum of only 2 lessons within a block of 10, 1 lesson within a block of 5 may be cancelled. Therefore, a block of 10 will be used within a maximum of 12 teaching weeks and a block of 5 lessons will be used within a maximum of 6 teaching weeks.

12. Where lessons are rescheduled they can only be rescheduled within the week that they were originally scheduled.

13. La Classe reserve the right to cancel any lessons . When a lesson is cancelled, students will be informed and may reschedule at an alternative time.

14. La Classe reserves the right to refuse lessons to any individual whose attitude or behaviour is not appropriate.

Online Group lessons

1. Block fees must be paid before the start of each block of lessons.

2. Block fees are not refundable. If a student or several students cannot attend a lesson, a recording of the online lesson may be offered to these students. Note that all students need to agree for a lesson to be recorded.

3. La Classe reserve the right to cancel any lessons . When a lesson is cancelled, the lesson will be rescheduled at an alternative time.

4. La Classe reserves the right to refuse lessons to any individual whose attitude or behaviour is not appropriate.

5. In case there are less than 4 students in the group, the price of the course does not vary, but the number of lessons will be reduced as follows: if there are 3 students in the group, 5 lessons will be taught in instead of 6. In the case of two students, 4 lessons will be taught and if there is one student, the course will be cancelled. In these cases we offer the possibility of complementing the lessons with homework and self-learning with digital resources supervised by our teachers.

Referral Programme for Existing Customers

La Classe referral program is available to all existing customers (Referring Customer) currently taking lessons with La Classe.
To be eligible the referring customer must refer a contact who is not an existing customer of La Classe, or about becoming a customer.
A referral will be successful when a referred contact signs a new block of class online within a month of being referred.
To be successful, a referral must be made by contacting estelle@laclassedestelle.com
For each successful referral, La Classe will offer £5 off of the existing customer’s next block of lessons.
An individual can only be nominated for the Referral Program once.
This offer is not valid for self-referrals.
La Classe reserves the right to cancel the referral program without prior notice in its entirety or for a specific referrer at any time for any reason.
All questions or disputes regarding eligibility for La Classe referral Program will be resolved by La Classe in its sole discretion.
Our referral programme uses our website Privacy Policy and Terms & Conditions in accordance with the legislation currently in force.

Resources

NOTICE OF COPYRIGHT

Permission granted to reproduce for educational purposes within the purchasing centre only.

Commercial copying, hiring, sharing and lending is prohibited.

This is a non-transferable licence.

Privacy policy

1.Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

2.Credit

2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).

3.Collecting personal information

3.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information that you provide to us when registering with our website (including your email address, your phone number, your Skype username);

(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(d) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(e) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);

(f)information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(g) any other personal information that you choose to send to us.

3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

4.Using personal information
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2 We may use your personal information to:

(a) administer our website and business;

(b) enable your use of the services available on our website;

(d) supply to you services purchased through our website;

(e) send statements, invoices and payment reminders to you, and collect payments from you;

(f) send you non-marketing commercial communications;

(g) send you email notifications that you have specifically requested;

(h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i)send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j)deal with enquiries and complaints made by or about you relating to our website;

(k)keep our website secure and prevent fraud; and

(l) verify compliance with the terms and conditions governing the use of our website

4.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4.4 All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider's privacy policy at http://www.stripe.com/gb/privacy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.5 All of our booking system is provided by Calendly.You can review the provider's privacy policy at https://calendly.com/pages/privacy.

5.Disclosing personal information

5.1We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
5.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4 Except as provided in this policy, we will not provide your personal information to third parties.

7.Retaining personal information
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3 Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a) Customer records are deleted when a customer has be in-active for twelve months.

7.4 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

8.Security of personal information
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

9. Amendments
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].

10. Your rights
10.1You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)the supply of appropriate evidence of your identity.

10.2 We may withhold personal information that you request to the extent permitted by law.

10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11.Third party websites
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

13.Cookies

13.1Our website uses cookies.

13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13.5 The Website will prompt you to accept or reject cookies.

13.5 We use cookies for authentication, tracking user sessions, preferences, and movements around the website, anonymous and aggregated marketing analytics, performance analytics, retargeting, and tracking aggregate trends. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use Our website, but your ability to use some features or areas of Our website may be limited.

14.Data protection registration

14.1 We are exempt as a data controller with the UK Information Commissioner's Office.

14.2 However our business adheres to the principles of the Data Protection Act and understands best practice for managing information.

15.Our details

15.1 This website is owned and operated by la Classe which is a registered sole trader owned and operated by Estelle Morali-Silver.

15.2 Our principal place of business is at 4 Lothian Bank, Eskbank, EH22 3AN.

15.3 You can contact us:

(a) by post, using the postal address given above

(b) using our website contact form